Imagine a dental office your kids can’t wait to visit – over and over again!
I took my toddler to be evaluated at Playtime Dental in April of this year due to a concern of cavities. The office staff had me pay prior to the appointment for a "cleaning, exam, fluoride treatment, and x-ray". I expressed concern over pre-paying because I only wanted my child to get a cleaning and exam. The Office Manager, Whitney Cockley, told me that I would be refunded after the appointment for any services not received. She gave me her business card if I had any further questions or concerns.We were seen by the hygienist who had the brush in my child’s mouth for not more than 5 seconds. She said my child was too agitated to try further (which I concurred with). She told me that she did not think my child had cavities. A Dental hygienist is not legally permitted to diagnose or make such claims in the state of Ohio. We saw the Dr (Jackson Cockley). Dr Cockley did not seem to put much effort into relating to my child or making my child feel at ease. My child was very agitated and scared. I really had hoped a pediatric dentist would do better at interacting with a toddler. As Dr Cockley moved through the exam, he did not talk to us much or explain what he was doing. Before I could stop him, he gave my child a fluoride treatment without my verbal consent. I had signed a general consent to treat form when I first came into the office. What he did by not getting consent prior to a specific treatment is verging on illegal and at minimum, I felt like it was disrespectful. Dr Cockley recommended a course of treatment for my child to stabilize the cavities. This course of treatment uses fluoride and will result in my child’s teeth getting discolored. I felt very uncomfortable by this point, so I made the decision to get a second opinion. We had to pay $236 up front. The exam, cleaning, and fluoride treatment took no more than 10 minutes in total. I definitely felt like it was an overpay for very minimal time and effort.When I came out of the appointment. I talked to the office staff and asked for the refund from my child not getting the x-rays. The Office Manager (Whitney Cockley) told me that she wasn't able to give a refund until she was able to see the notes from the visit completed. She assured me that she would reimburse the amount to my card once the dentist had finished his report.We took my child to another pediatric dentist. The second pediatric dentist told us that the treatment Dr Cockley advised is an option, but the second Dr refused to do the treatment on my child until my child was older because he said the solution would be very toxic if swallowed.After a few months had passed, I still had not received a refund for the x-ray charge. I contacted Playtime Dental again, and I was told that their Office Manager would get back with me. I never heard back.Fast forward to today, 6 months out. I contacted Playtime Dental a third time to ask for the x-ray refund. I talked to the Office Manager who identified herself as "Whitney". She told me that after reviewing the chart, I was only ever charged for a cleaning, exam, and fluoride treatment. I told her that when I had paid, I was specifically told that an x-ray was included in the charge. She replied that she did not know what I was told but that they did not have any of the same office staff who worked there anymore, so she wasn't able to go back and ask what happened. At this point I was able to see dishonesty on several fronts. I will not tolerate or try to reason with dishonesty. Since Playtime Dental has been unwilling to make things right, I am moving onto the next step of making my experience public. I feel like we were scammed, and I do not want this to happen to anyone else.
The very BEST is right here at home!As a military- and DoD-connected family, my three children have spent the past 10+ years receiving dental care in South Korea, Japan, California, and Washington. We have visited many different dental offices and top-tier professionals around the globe. Moving back home, we worried about finding the same quality.Playtime Dental and Braces did not disappoint; they surpassed our expectations. Their clinical skill matches any of the advanced technology we saw from Seoul to Tokyo, and their office far exceeds the smooth, patient-focused experience we found in Sacramento and Seattle.The staff is warm, honest, and gentle—they do not rush you. Dr. Jackson always maintains an upbeat, welcoming, and friendly environment. He provides exceptionally professional, thorough, and reassuring care. He explains every step of a procedure to our children and us parents alike. He prioritizes reducing anxiety and ensuring family-wide peace of mind. Whitney Cockley, the office manager, consistently provides responsive, reliable assistance. With one child in braces and two others on the verge of getting them, scheduling for three children can often be challenging. On multiple occasions she has resolved calendar conflicts and accommodated urgent dental emergencies for our family. Regarding insurance and billing, she always takes the time to clearly explain complex policy details and patiently guides us through the process. Beyond all this, the dental work is exceptional and better than anything we’ve previously experienced.We have high standards for dental care because we have seen how it is done around the world. Playtime Dental and Braces is truly world class. We are so happy to have found our permanent—and BEST—dental care right here at home!
We are very happy with how well our visit went. The staff are kind and helpful.
Dr. Jackson and his staff are absolutely amazing with our kids. Helped us to get through a very difficult situation with my son’s teeth in an emergency situation. Kids absolutely love coming to the dentist!
I called in to get my child rescheduled due to an insurance issue during the new year. I was told I had to pay $25 for rescheduling even though they couldn’t see us because of an insurance issue a few days before. The lady I talked to was super rude when I was trying to explain the situation. We will not be going back, we loved the Doctor but the front desk staff was so unprofessional and rude on the phone.
My family just moved back to the area and were searching for an office that offered basic dental needs all the way up to braces. When we first walked we noticed how beautiful the office was and was instantly greeted by Valerie! My kids were taken back and I later met with the dentist where he talked me through all my kids needs and reassured me they were doing a good job brushing. The entire staff was knowledgeable and very friendly! I would highly recommend anyone with children to visit this office! You won’t regret it!
Had my daughter in for dental work the doctor and his team were great on keeping my up to date on how she was doing, and Midwest Dental Anesthesia helped with it and he and his partner were also amazing had a great experience thanks so much everybody
Wonderful office and great staff. Received A+ orthodontic (braces) from doctor jackson , i highly recommend !!!!!!Thank you !
Dr. Jackson is the best- he’s so great with the kids and all his staff are wonderful! Definitely recommend!
Would not recommend, put a device in my daughter's mouth that my ex wife signed off on. Now the device is falling apart and since my ex won't pay the bill anymore they refuse to at minimum take the device out.
From check in to check out- all staff was lovely! The ladies in the front got us scheduled and checked in kindly and quickly. The dental hygienist was nice, thorough, and efficient with my children (4 and 2)! The dentist was also very kind and answered all questions I had. The staff was also very kind and worked well with one another, which is refreshing. We recommend and will be back! Thank you to everyone who helped make something that can be scary- enjoyable for my children!
I highly recommend Playtime Dental. The staff is professional, friendly, and attentive, creating a comfortable environment for my child at every visit. The office is clean, welcoming, and provides excellent care overall.
The office staff are friendly and welcoming. Dr. Jackson does a great job making you feel comfortable and explaining what he needs to do. Overall it’s a very clean and professional operation. I highly recommend.
One of the best tennis officers around, couldn’t be happier with the referral that I got! Love Dr. Jackson!
My daughter always looks forward to going to the dentist because Dr. Jackson is such a wonderful dentist
Dr. Jackson has been my daughters dentist for the past 10 years. He is great and always does an excellent job! 👍
Friendly, compassionate care from entire staff. Dr Cockley is kind, competent, and professional.
The staff at this office are all so amazing with both of my kids. We love it here!
10/10 would recommend Dr. Cockley for any parent looking for a peds dentist/orthodontist. We were in and out in a timely manner. They got us both on the schedule for same time same day within just a couple weeks of me calling to see when they had an opening. It’s a friendly environment and very clean. Everyone was super welcoming.
They're very polite and know what their doing. They tell you and show you what has to be done.They are very good at their job .
The staff at Playtime Dental has the nicest people that I have every dealt with compared to other dental offices around town. Dr. Cockley is very professional but also very courteous. I highly recommend Playtime Dental for all of your dental needs.
This was our second visit with Dr. Jackson and his team. Both experiences have been great! My son absolutely loves the office and they make him feel comfortable. It's been a positive experience working with them and I'd highly recommend to anyone looking for a pediatric dentist!
A good dentist that takes his time and has plenty of patience with a wiggly kid.
Dr was nice but we waited 2hrs after are scheduled appointment till we were seen
We had the best experience at Playtime Dental! Dr. Cockley is incredible. My daughter had to get her tooth filled (she is young), and I've never seen my girl so relaxed! Instead of fearing the dentist after getting a filling, her response was "I wish I could stay at the dentist!". I couldn't recommend him and his practice more!Seems like we may have a Dentist in the family when she grows up!
So polite and did so well with my 2.5 year old! Absolutely will be back for her next appointments!
Made my 4 year old feel super comfortable and were informative with me about the options, and why they recommended certain things. We had a great experience!
Wonderful first experience!! Kind, patient, and made my son feel at ease every step of the way.
Great staff that take the time to help make kiddos comfortable. Both of my kids are comfortable going to the dentist without anxiety and it’s all thanks to playtime!
We had a wonderful experience. My son has ASD, and it's very hard to take him to any appointment. They were very patient, the environment is very calming, and they have fun toys. I recommend it to any parent.
Playtime has done a fantastic job with our daughter through the years highly recommend.
Dr. Cockney and his staff are wonderful. We see them so often for orthodontic care they feel like family. My daughter’s teeth are going to be beautiful when the braces come off. Thank you Playtime!
UPDATE, June 2025: I think Dr. Jackson is great, however, please be mindful that they don't verify and run insurance until after the dental appointment. They did x rays on my daughter twice in less than a year and now we are stuck with a bill we didn't plan for. The girls at the front desk are rude and insensitive. They call everyone "sweetie" and "honey" which is so demeaning. I asked for a call back from their manager and have yet hear from them on why they did two sets of x rays in less than a year.November 2024Both of my kids go to playtime dental. They are always very friendly and do a great job cleaning their teeth. My youngest had to have a crown put in and Dr. Jackson was awesome throughout the entire procedure. This is a great dental office for kids.
All of my 3 kids love this dentist office! My daughter also receives orthodontist services here so its really convenient to be able to go to 1 place for everything. Its clean and fun and kid friendly. They are always calm and happy during treatments !
Great dentist! My youngest gets very excited when I tell her she has an upcoming dental appointment. Dr. Cockley is 10/10 definitely recommended!
We first started coming here as a referral for my then 4 year old to have some dental work done. They’re fantastic with the kids and super nice staff and amazing with the kids. We’ve been to four dentists counting this one for our kids and this is by far my favorite and worth the almost hour drive.
Very kind and helpful group of people. They treat my kids as there own
Only allow one parent to go back with the child. We both took off work to be with my son during his first appointment. The other parent can't even watch from another room. Switching to another dentist. Fine, besides that policy.
We love Playtime dentist. I think my son was 5 his first visit and needed a filling. He was scared,but the staff is awesome and explain things to them at their level of understanding. He has had multiple filling and caps and is not afraid to go to the dentist at all! So that's a mom win! The dentist DOES NOT have to be a scary place!! Thank you, Playtime dental and Dr. Cockley!
From check in to check out, all the staff make you feel welcome and never judge you or your kid. They just want to help your kid towards healthy teeth. What ever is said about insurance is on the patient to look in to. Not just them. They’re just the messenger. My kid is on the spectrum, and from the dental assistant to the dentist, they accommodate. One appointment, my kid brought a stuffed toy. The assistant even measured the height and weight of the stuffed toy. Even adding the sunglasses to the stuffed toy. They make the kid feel included and show respect to them. At first, I didn’t like the idea of having the parent wait in the waiting room, with window view to the dentist chair. But I trust in them to take care of my kid. To trust my kid and them.
We had our first appointment at Playtime Dental today! The staff made it very comfortable for my girls, one who hadn’t been to a dentist before. They loved being a part of the “no cavities club” and their new toothbrushes. Thanks to staff we cant wait for our next visit.
We just went to playtime dental for the first time and i was super satisfied!! The girls at the front desk were so kind and welcoming and so helpful and the dental assistant and dentist were great with my daughter. even though she was nervous and fidgeting most of the time they made her feel more comfortable and were able to do what needed to be done!
My kids used to dread going to the dentist, but they no longer do. Their service and ability to make kids feel safe and comfortable is amazing.Highly recommend you give them a try!
We love it here. We have zero complaints. Very nice people and down to earth. Always making sure patient and parents are comfortable.
I took my son to this location about 2-3 years ago. He had to get multiple crowns done due to an injury and a few cavities.Today I am sitting at Children’s Dental due to MULTIPLE crowns failing.Upon them taking X-rays of my son’s teeth they stated NONE of his crowns were sealed/seated correctly. He will have to get MOST of Playtimes dental work PULLED.My son is SIX and will be down and out so many teeth because of this absolute joke, chop shop dentist. Thank GOD his adult teeth are pushing through in the front so he won’t be down and out forever. But this place is a -100/10. Not only for their poor work, but the anesthesiologist PINCHED my son awake after his appointment. Causing him to cry and blood to pour from his mouth after the “work” they did. On top of them stating the work would be 2k, and DAY OF APPOINTMENT- they asked me for over 5k.
We love Playtime dental. Very clean office and the staff are wonderful. Would highly recommend
My girls love Dr. Jackson and his fantastic staff. They look forward to going to the dentist. They love the fun decorations, the giant stuffed animals hanging in the reception area, the sunglasses, picking out their toothpaste flavor (there are many choices), the TV, Dr. J saying "hi princess," the awesome prizes from the toy chest and of course the no cavity club picture at the end of the visit and the fun props you can use. You not only leave with a fresh, clean smile, but you also leave with a happy smile, thanks to Dr. Jackson and his staff. You will not be disappointed!
If I could give them 15 stars I would! Whitney is always phenomenal! And Dr Jackson takes very good care of my kids teeth! They are very fair with pricing! They have helped with emergency care for us along with preventative! Love love love this dentist!!!
I would NOT recommend Playtime Dental due to their lack of transparency and failure to properly verify insurance before performing major procedures. I specifically called ahead to confirm that they accepted Aetna DMO, and their staff assured me they did. Based on this, I scheduled cleanings for my three children and proceeded with additional dental work for my child when cavities were found.Only AFTER 3 dental cleanings for all three of my children and a major dental procedure under anesthesia was completed was I informed that Playtime Dental was actually out-of-network with my insurance. This left me with a substantial, unexpected bill that I would have never agreed to had I been given accurate information.This is completely unacceptable—it is standard practice for dental offices to verify insurance BEFORE performing major work, especially something as serious as crowns and anesthesia. Their failure to do so put my family in a terrible financial position, and they have refused to fully correct their mistake.If you are considering this office, be VERY cautious and double-check everything they tell you about insurance coverage. I would never trust them with my children’s care again.
My kids love going to see the dentist! Everyone who works there, is so friendly and kind! The dentist himself knows how to make the kids feel comfortable as soon as he walks through the door!
Have several nieces and nephews who go to playtime dental and i’ve never heard a complaint. they make dentist appointments fun for kids! staff is very gentle, especially with higher anxiety children! will definitely be sending my daughters here when they are toddler age! if you need a pediatric dentist and don’t know where to begin, you’ll never have to keep searching once you choose Playtime Dental 🙂
My family loves Playtime Dental and Braces. Dr. Jackson and the staff are so patient with all 3 of my kids that go here. My little boy has a lot of energy and they do a great job keeping him focused!
Dr. Jackson and all the staff at Playtime Dental are hands down the BEST!!! They are friendly, caring and respectful. They take time to explain what they are doing so the kids are aware what’s going on. The environment is kid friendly with decorations and paintings on the walls. We take our kids there for regular dental services and also orthodontics. We have had nothing but exceptional service and highly recommend their office!! Thank you for all you do!!
They are amazing with the kids!! Clean and fun office. Dr Jackson is great 👍🏻. Love this place and can’t imagine going anywhere else.
Dr. Jackson Cockley and his staff are incredible. Our daughter is very anxious by nature. His staff took their time explaining everything to her and calming her nerves. Dr. Cockley is kind hearted and always greats us with a smile! When we see Dr. Cockley out in Lexington, she runs up to him and gives him a hug.
It took me 2 months to finally get ahold of the office to schedule an appointment. They were able to get us scheduled same week. I took 1 of my kiddos in for a cleaning and wanted to discuss some areas on his front teeth that were bothering him. The first red flag was the dental tech not allowing my 6yr old daughter to come back to the exam room with us. She had to wait in a separate room by herself for the duration of my son’s appointment. Nothing was mentioned during scheduling and I’ve never experienced that before. Dr Jackson seemed nice at first but once I denied the treatment plan of getting 8 crowns or simply pulling 8 baby teeth he asked me “what exactly do you expect from me”.. My kiddo has had the same cavities on his front teeth for 2 years. They haven’t progressed and aren’t something we need to have treatment on. Dr. Jackson disagreed and questioned the validity of our prior dentist. He also REFUSED to do any treatment on my child without anesthesia. If he would have actually looked at our medical records he would see my kiddo can’t have out patient anesthesia. It was an all or nothing situation. We never attempted to schedule treatment with this office but I did request a treatment plan and questioned the $100 fee for nitrous. At this point Dr Jackson came out and talked directly at me and said he wouldn’t be able to help our child. We have since gone to another dentist for a second opinion and Thank God we did! My son had a chipped crown on his front tooth and what appeared to be something stuck in his gum (thus causing him to dig at his gums, the tech at playtime dental nor Jackson caught this) our new dentist was appalled at the treatment plan given by this office, they also did the treatment needed on my son without any nitrous or anesthesia without any issues or push back. Just because this office is local doesn’t make it the best, I’d recommend making the drive out of town to find a dentist that cares about your children and not just his paycheck. Also to note, Dr. Jackson himself originally responded to my review but has since deleted it. His response was argumentative and violated multiple HIPPA violations (Impermissible Disclosures of Protected Health Information (PHI)
Everyone is so friendly, knowledgeable, and caring. My kids ask quite often, “when do we get to go back to the dentist?”My kids and I are blessed to have found this wonderful place to provide for all their dental and orthodontic needs. Thank you for being awesome Playtime Dental!!!
The doctor and staff are so nice and do a great job! I tried several other pediatric dentist before this one and this was by far our favorite! All three of my kids go here and all love it
Wonderful dentist.. my kids love it here and they make sure you know everything you need to about your kids smiles! I definitely recommend and will be going back for all of their dental needs!
We absolutely love Dr. Jackson and the entire staff. My daughter looks forward to going to the dentist and they always do such a great job! I’m so happy that I found such a good dentist for my daughter.
Amazing crew! women at front desk super sweet. Doc is wonderful 10/10 recommend.
Whitney and staff were extremely friendly and helpful. They put my granddaughter at ease and made coming in to see Dr. Jackson a fun experience! Would highly recommend!
Everyone is so sweet, down to earth and so incredibly helpful. Any questions or concerns are always acknowledged. Love taking my kids here.
Appointment was at 1:30. We didn't get seen until 2 which is okay. I have a toddler who was having a a bad day. The receptionist (Jennifer i believe) literally covered her face when my child was screaming and acted annoyed the entire time we were in the waiting room or when we had questions. We went back to the room and they brushed her teeth, no examination or anything. I was then informed at 2:15 the dentist had started treatment on another patient so we had to wait again. We waited about 20 minutes and my toddler couldn't do it any longer. When we went to the front I then politely asked for a refund except for what had been done (teeth brushed) "Jennifer" then acted as if I was trying to scam them and lie about what had been done and when the lady who brushed my daughters teeth came to explain she said "oh because they didn't want to wait" she then kept messing up the refund amount to the point the other receptionist had to help her. Very unprofessional and not understanding at all. Only 2 stars because of the other receptionist who's name I did not catch, she was very kind and helpful. Also no hate to the actual dentist his work could have been amazing but we unfortunately did not get the opportunity.
At Playtime Dental, Dr. Jackson and his team embody the essence of extraordinary care and kindness. Their unwavering dedication to addressing our concerns and providing exceptional care has been nothing short of transformative. Thank you for being a beacon and making a tangible difference in the lives of those you touch! We appreciate you more than you will ever know!
Dr Jackson and his staff are amazing! We've been coming here for years and have no complaints about anything. I've taken both of my kids here, they've both had caps, and one now has braces. They are always responsive when I have questions and quick when we need to get in for whatever reasons. Everyone is always friendly and I appreciate that they take the time to explain everything that they do before they do it.
All 3 of my children, my husband, and myself come to Playtime Dental. All 3 of my children LOVE every dental hygienist and Dr. Jackson is so incredibly understanding, patient, and kind. Every single visit has been wonderful with zero complaints. We are all always treated so nicely and the care we receive for our dental health is by far the BEST we've ever experienced. From the office staff, the hygienists, to Dr. Jackson...they are so thorough and make sure we are always comfortable. We are incredibly lucky to have Playtime Dental.😊
Dr. Jackson did amazing with my kiddos. My son has sensory issues and did not want to participate in getting his teeth looked at. Jackson was not afraid to get right in and help us get him calm. The office manager Whitney was also amazing, she was quick to answer any questions I had and also helped get my little guy calmed down. The office is clean, kid friendly and very nice. I highly recommend Playtime Dental.
Absolutely awesome!! From the moment my son and I was taken back into our room for the procedure everything was explained to my son and myself, Dr Jackson is so wonderful with the children and made the complete procedure so comfortable, thank you to the assistant Rachel for being so great to AJ Thank you for your dedication to pediatric dentistry and being so good to us!! We always look forward to seeing you again!!
They were amazing with my son! He absolutely feared dentists, these people are truly amazing, and he got ALL of his work done, with NO problems! You guys rock!
I drive over a hour to bring my three children here at PlayTime Dental here in Mansfield. This has hands down the best dentist I could ever ask for. The best environment you can get for kids.. Two of my children have anxiety with dentists because of another dentist office.. And Dr. Jackson has been a god send. You cant make a good doctor its either you are or you are not. And this whole office is FULL of the best.The drive will always be worth the service that is given here. BEST Dentist, hands down!!
Definitely a great dentist. We have always had a great experience with coming here. My kids love seeing him!
Great place for children. The dentist was very reassuring to me and my son. My son did great. I had the breakdown. Both the assistant. Stephanie and Dr. Cockley were exchildren highly recommend.
